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KEEP GOING with Placement Partner by joining us on the Placement Partner Recruitment Academy!

Today Shirley has a chat with Sheriza Ritson, our Finance and Admin Coordinator. By far the biggest animal lover in the team. She is infamous for showing off her adorable kittens during our Zoom meetings. Sheriza just about runs the show in the background with her Admin Coordination skills!
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What exactly does your role entail and why do you love working at Placement Partner?

Working on a variety of different projects and activities within our operation is really what keeps my job interesting. I also really like building good relationships with our clients while working with them on all the financial aspects of our partnership.

It’s also great to be a part of this team – if ever there is a situation where we need to put our heads together to come up with a solution, then we do it. Collectively our goal is to keep our clients happy at the end of the day.

Sheriza really works with our clients on a very personal level because she deals with their money matters. We as her team really appreciate that she has built these trusting relationships with our clients. She is always going the extra mile to support our clients in the long term because she really views our clients as members of the family.

What is the most interesting thing you have learnt from our clients?

One thing I’ve learnt from our clients is the importance of being highly responsive. The sooner I can resolve their issues or see to their requests the better. I understand that it’s simply because of the time-bound, high pressure deadlines which they face. This also goes a long way to building a good relationship with the client which is what I want.

Listening is another very important skill which I’ve learnt in this role. Having a good understanding of the problem is essential to finding the right solution. We need to carefully consider the implications of our actions in the context of each individual client.

That’s all I can remember right now but there is most probably a whole lot more that I’ve learnt from our clients – Keep your client happy and you’ll have a client for life!

Here are Sheriza’s Top Client Care Tips:

  • Maintain the urgency. Just as it’s urgent to your client, so it should be urgent to us internally.
  • Listen to understand. Remember that each client is unique.
  • Think through the potential impacts of your actions together with your client.
  • It’s really teamwork! Our clients are our family – They are an extension of our business and without them, we don’t have a business.

What words of wisdom would you like to give your clients at this time?

Use your Placement Partner system to its full potential and use it to work remotely, rather than going to the office and risking infection. Not all Recruiters have access to the tools we offer which enable you to keep operating and to actually grow your business.

Also, we all really just need to stand together during this time and never forget that we will prevail over this epidemic. We need to stay positive and support one another in any way we can. If you have the capacity to help one another in any way, you should. Stand by your fellow man and remember that every cloud has a silver lining. There is something good to take from every situation!

For us at Placement Partner, this crisis has given us a wonderful opportunity to get closer to our clients and to be a support to all the Recruiters out there. It’s enabled us to feel positive and change for the better. It’s led to us growing as people and as a business rather than being bogged down by the problems we’re all facing.

We’d like to thank each and every one of our team members for their participation in these interviews and we are all so excited for the future with all of you in our team and our industry. We’re seeing steady growth in the number of placements and we’re looking forward to the future!

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FAQALL➜

Can the system automatically generate documents such as CV’s?

Yes. Templates are used to automatically generate documents from the data stored in Placement Partner. A typical example of this is to automatically generate standardised CV’s which can be sent directly to your clients.

Can we store files in the Placement Partner database?

Yes. Placement Partner was designed to store candidate CV files and many other files with each candidate’s and client’s record.

Can anyone on the internet access our database?

No. Placement Partner is password-protected and is hosted on an encrypted secure connection which makes unauthorised access virtually impossible. An unfortunate reality today is that a server, located in your office building, is far more likely to be stolen than someone gaining unauthorised access to your data via a secure connection.Our servers, with your data on, are located in a high-security data center and we keep the location of our servers strictly confidential.

How does the pricing structure work?

Placement Partner is charged on a monthly subscription basis, based on the number of users.

JOHANNESBURG

PHONE

(012) 345 1495

EMAIL

info@placementpartner.co.za

Block K, Techno Link
63 Regency Dr, Route 21
Business Park, Centurion
Johannesburg, 0178

CAPE TOWN

PHONE

(021) 551 7301

EMAIL

info@placementpartner.co.za

Unit 19
Millenium Business Park
Edison Way, Century City
Cape Town, 8000

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