This week, Shirley chats to another one of our valuable team members – Sibongile Khoza, a Placement Partner Support Consultant. Sibongile, affectionately known as S’bosh, shares with us her experiences and the wisdom she has gained through the lockdown period.
What do you love most about your role with Placement Partner?
The thing I like most about my role is that I really get to connect with our clients and I have the opportunity to assist them. Essentially, I get to be the hero who comes to the rescue whenever they are having problems. It’s very fulfilling to help people in this way everyday. I love being the person who steps in and makes them feel comfortable with using the system.
What have you learnt from our clients while we have been in lockdown?
I’ve learnt that we really are all very much the same. Our clients feel the same way as we do – Everyone has been shaken by this experience and it has shown me that I can have a great impact on others by simply offering some reassurance by reminding people everything will be ok and that we have things under control on our side.
This time has shown me the importance of my role in this business ecosystem. I have found purpose in being calm and understanding to support our clients who are under pressure and feeling anxious about their businesses. I see now that by going the extra mile, I have a real impact in the world.
What do you feel most proud of yourself for? Is there anything specific you have learnt or achieved in this time?
I’m really proud of the professional way in which I handle my personal feelings in life. Even when I have a bad day I have learnt how to hold that separate from my interactions with clients, which means they don’t need to feel any of the negativity. This has really helped me to focus my full attention on my work to offer my clients that heartfelt assurance.
The resilience shown by the Placement Partner team has been nothing short of exceptional and we have been made aware of our strength in a way we may never have realised without the opportunity presented to us by this pandemic.
What do you think the future of recruitment looks like?
Based on what I remember from my personal experiences as a candidate in the past and comparing this to the innovations and developments being churned out by the Placement Partner team, it is clear to me that recruitment is going to become a whole lot easier for everyone involved as time goes on.
Features like our Video Interview Tool are going to make the lives of candidates much easier. These are people who already have limited resources and this innovation saves them from having to spend time and money going to see a multitude of recruiters in their offices. The recruitment industry is going through a lot of changes. Things will have to be done differently going forward and technology is a vital part of the transformation. It’s great to know that we have been working for some time now to provide our clients with exactly what they need to be successful in this new terrain.
The keyword which everyone is throwing around right now is PIVOT. Recruiters need to adapt to the needs of their clients and candidates right now and their partners and service providers like us must be able to support them through these changes. That is what makes our close, personal relationships with each of our clients so important.
This week we bring you Shirley Anderson’s latest interview in the series with Ronald Jessop, Placement Partner Director, who heads up the Cape Town office. Ronald introduces us to the second phase of this support initiative and shares his insights into how recruiters can make the most of the extra time and ensure the greatest odds for success when our economy is back up and running at full pace.
What does it mean to warm up in this context?
The focus of this week is preparation. Ronald mentions a very pertinent quote from Lucius Annaeus Seneca,
“Luck is what happens when preparation meets opportunity.”
Previous success means little in the unprecedented situation we face. The distinction will be seen in what was done during the time before things start back up. We will most likely be back at it in 2 weeks, which means we don’t have all that much time left to do all those things we had hoped to get checked off the list.
Ronald recommends that we focus on things which are within our control and that which will enable us to flourish from this point forward.
Which habits should teams be building during this time in order to be better prepared?
The first step involves the establishment of solid routines for you, as an individual. This will allow you to calm your mind and retain focus on things that really matter. Businesses then need to offer the same kind of stable framework in terms of work routines, including set times for meetings, feedback and planning.
If your business has been put on hold, then this is an excellent opportunity to work ON your business, rather than IN your business. Use the time to engage your team in brainstorming exercises to find ways of improving.
What does it mean to warm up in this context?
Ronald aptly points out that this is really the ideal time to focus on maintenance and improvement efforts. We will mostly likely regret not having done more, especially because these activities are so much more difficult to do when business is in full swing. “You can’t sharpen a saw while sawing!” he says.
Here are the top 3 things to focus on:
~ Maintenance of existing systems
~ Implementation of new systems for improved efficiency
~ Training your team
~ And planning for the future
Where should recruiters focus their efforts to automate and systemise their businesses?
Recruiters should systemise any aspect of their business which can be automated, either by finding a system which fits their business requirements or by adapting their processes to better fit a new system. Recruiters are known for their people skills and so, any mundane or repetitive tasks should be left to a system in order to free up our creative energy.
Ronald gives us this list of the most important things to look for in a recruitment system:
~ Reliability and a proven track record
~ Fit for purpose design
~ Excellent performance
~ Local support
~ A customer service orientated business
~ Forward-thinking and progressive in terms of services and features offered.
Be sure to use this time to build your business’ capabilities and capacity for future adaptability by keeping the spirit of creativity alive as the lockdown begins drawing to a close.
If you are looking for some more inspiration, be sure to join our webinar on Thursday and be a part of this meeting of like-minded professionals!
We would like to thank each of the 75 participants who joined us at the Fuel Up Webinar which took place on the 16th of April 2020. This webinar marked the start of Placement Partner’s Covid-19 Lockdown Client Support Initiative: Fuel Up, Warm Up, Be Ready and Keep Going. The collaborative insights each participant brought to the session ensured it was a smashing success.
Below is a review of what was discussed.
The main objectives for this session were to help recruiters to:
- Recognise the importance of change.
The future holds many unknowns, which means we need to build a business that is adaptable. Businesses and industries alike have been rudely awakened to the fact that we are not as adaptable as we may have thought and hence, a more proactive approach to being ready for change is essential.
- Assess where we find ourselves in the wake of change and how we make the most of this time.
It was almost unanimous that the recruitment industry is currently in a space where their immediate actions should be centered around securing, engaging and maintaining all that we have built.
- Envision the opportunities of the future.
We took this as a very unique opportunity to start thinking beyond the Covid-19 Lockdown, to focus on areas we can invest in now and long term strategies for increasing capacity and business growth. Beyond surviving, it is imperative to be a business that is able to weather the storms of change and continue to grow and expand into the future.
As we networked and connected, the group put forward some amazing practical suggestions that would help them each to move forward stronger. The participants have received a 2 page summary of the initiatives from our session, to start working on in their teams.
One insight in particular that stuck out for the entire group – In order to truly thrive in these unprecedented times, it is essential to take advantage of all opportunities to network with like-minded individuals, to share insights and to learn as much as we can from one another.
Be sure to join us for our next session: WARM UP – Upgrading Your Engines
We look forward to seeing you all there!
The end of the year is approaching fast and there’s still so much to do!
If you’re feeling a little short on inspiration, then we have just the thing for you.
Join us at our offices, in either Centurion or Cape Town, for a morning of training and inspiration – learn new tricks and features to help you get more done in less time.
Make the most of the tools you have at your disposal and end 2019 on a high note!
5 November 2019
3 December 2019
09:00 till 12:00
Super User Training
29 October 2019
26 November 2019
09:00 till 12:00
Cost: R495 per person
*Please note: All the sessions listed above will be available for booking at either of the locations listed below.
Block K Techno Link
63 Regency Drive
Route 21 Corporate Park
Millennium Business Park
19 Edison Way
Don’t miss out on this opportunity to get ahead of the competition in 2020! Only 3 sessions left!