Whether you are the owner of your own large scale recruitment agency or you’re looking to start a recruitment agency in South Africa, you’re probably asking yourself: “How do I achieve high performance in the new age of recruitment?”
Covid-19 has changed the recruitment landscape overnight and many of these changes are irreversible. Unfortunately, not all recruitment agencies will survive in this new ecosystem.
Clear, logical processes;
Built into the infrastructure of a specialised system,
Created to streamline your work and
Help you perform at your very best.
These things have stopped being a nice luxury afforded to big corporates who have the resources. These are the essentials of the modern world and if you’re not keeping as many of these boxes ticked as you possibly can, then you face the risk of losing your clients to more efficient Recruiters in the coming months.
The competition is giving it everything they’ve got so you need to do the same!
Get ahead of the game with these Top 10 Recruitment System Check Points.
If you already have a system, this checklist will serve as a way to audit how effective your use of the system currently is. If you are new to the game, this list makes for a great guide to use as you research your business and industry.
“What is Recruitment Software?”
If you’re a new Recruiter, here in search of the answer to this question, you may want to backtrack and start by chatting to us to get a better understanding of this unique and highly specialised category of business automation software before you get into the nitty-gritty below.
If you’re a current Placement Partner client searching for the answer to that question then you may just want to backtrack to the kitchen and grab another cup of coffee!!
“Why do I need a Recruitment System?”
By now, nearly everyone in the world is aware of the importance of technology and automation in business, but I cannot stress enough just how important it is to recruiters in particular. For a Recruiter to manage their business without an Applicant Tracking System is equivalent to an accountant still operating with pen and paper ledgers. It simply IS NOT FEASIBLE in the digital age.
Need more convincing?
“What to look for in a Recruitment System?”
HAVE YOU GOT ALL 10 TICKED OFF?
1. Web integration for streamlined database management and keyword CV search
Look for a system which allows your candidates to apply anywhere online and assures that those CVs land in a secure, fully searchable database. This functionality will save you many hours on reading through CVs!
2. A clearly defined, end-to-end Recruitment Process
Your system should be logical, intuitively leading you through the recruitment process. If you can find one with schedule automation which can be linked to your mail calendar, then you’ve got a good one.
3. If it doesn’t have CRM functionality, just throw it out
Candidate Relationship Management (CRM) software has become central to attracting, engaging, and nurturing clients and candidates. Placement Partner comes with this functionality built-in and it also loops back to the Reminders Tool. With proper training and a clear understanding of your goals, this tool can be instrumental in making your numbers soar.
4. You need a system which focuses on both recruiter and candidate experience
Your ATS should consider both your ease of use and the candidate experience. Remember to look for configuration options to make the system work for your unique business model.
5.Any system worth its salt must include comprehensive reporting functionality
This is a fact. It’s 2020 people! We need to be measuring and monitoring our business performance to know whether or not our work is working. Give us a shout if you if you’d like to find out more about recruiting metrics.
6. I think we can all agree that Video Interviewing is imperative
While you certainly can use platforms like Zoom for your live chats it is going to become increasingly valuable to have some Video Interviewing capabilities built into your system to keep video records of each candidate.
7. Bulk communication tools save time and keep you top of mind
This really is quite a big ask from a piece of software which already handles workflow tracking and CRM functionality (already 2 full-scale software categories in their own right). More sophisticated systems, like Placement Partner, do offer this type of functionality and when used correctly, this is a massive time-saver and value add.
8. Serves the extra value purpose of being a marketing tool for advertising both jobs and candidates
If your system isn’t integrated to display your vacancy list on your website in real-time you are very much on the back foot. If you have gone as far as to set up a Top Candidates List to advertise talent on your website, you’re light years ahead of the game. Your online presence is everything. Simple as that.
9. It must also offer a wide range of quality integration partners
This should include your social media platforms. At Placement Partner, we not only partner with the top boards in SA, but have also begun collaborating with international partners too.
10. Storage & candidate data security is frequently forgotten about, often in the interest of saving a few bucks.
Take hold of your fears of the unknown and try to apply some logical, long-term thinking.
If you partner with a B-Grade software provider now, you run the risk of them;
- Selling your database on to other Recruiters
- Losing your data as a result of a server crash or hosting issues
- Charging you extra for each GB of data used once your business starts to scale
- Going under in a few months/years and taking your data (and your business) down with them
- Suffering a security breach on their platform and compromising your data security
Always look for high-quality suppliers who have a good reputation in the industry and ensure that you ask all the important questions to protect your business.
Finally, there are a couple of things to consider which are outside of Applicant Tracking Systems but equally important:
- Local support
You really want to be working with a support team who is in the same time zone as you. It’s a total bonus to speak to a human who knows you and to have multiple contact options so that when you are having a rough time, you can sort it out quickly and painlessly.
- Ongoing training
Remember that you will have some staff changes over time (hopefully a growing team!) and we all know, the tool can only be as good as the workman is skilled. Make sure that you will have consistent access to training and learning opportunities to keep your team and yourself sharp and informed of new features and functionality to make the most of this investment.
Already a client but not hitting all these marks?
Ready to embark on your Digital Recruitment journey?
Remember to share the learning resources using the social links below!! #growtheSAeconomy
Additional Reading Resources
Happy FriYAY Placement Partner Community!
Today, we’re pleased to bring you a different kind of interview than what you may be accustomed to. A little while ago, one of our valued clients was kind enough to give some feedback on the Support Initiative which the Placement Partner team has been driving since the beginning of lockdown and so we invited her to share her story with us all.
Laura Dodd is the General Manager of Accountancy Placements in Pietermaritzburg – An agency which was established 36 years ago and has truly stood the test of time. After starting her Recruitment career in London, Laura returned to her hometown in 2016 and has successfully been building the business and leading the team ever since. In today’s interview, she shares the story of their ups and downs through these turbulent times. With her warm personality, infectious enthusiasm and wise words of advice, this is one interview you won’t want to miss!
What was the initial impact of this pandemic for you, both personally and professionally?
Accountancy Placements was really caught right in the middle of it with one of their candidates being one the first people in South Africa to be diagnosed with Covid19. This really came as a shock to the team because at that stage, no one thought the pandemic would reach us in South Africa. It was really frightening in the beginning.
However, on the personal front Laura was more than happy to be working from home and quite accustomed to working remotely but the fear was still there because no one knew what was going to happen. The team just tried to stay positive and make the best of the situation despite the many challenges they faced.
The saddest thing about 2020 was really that so many businesses started out really strong and everyone was confident that this was going to be ‘their year’. Companies were gearing up to take more risks, grow their teams and push for growth in their businesses. In January and February, the Accountancy Placements team had an average of 30-35 vacancies on their board at any given time – An impressive feat for a team of 4!
In March, Laura decided to take on a young graduate to assist the team with their admin and then suddenly, it was as if they were living in a horror film. Companies were freezing their hiring processes across the board, many of them saying they would only resume recruitment in August or September! The team was suddenly in a position where they needed to support their candidates and keep them positive, even though they had no idea of what the future held.
What effect did the Placement Partner Support Initiative have on your team and your business through this time?
If you had asked a group of Recruiters in January 2020 to sit together in one ‘room’ and brainstorm a topic together, you would have been laughed out of the building. But, it was as if Placement Partner predicted exactly when to stand by their clients and all of the content was helpful, positive and uplifting. Recruiters suddenly realised that they were all in the same boat. Having the opportunity to sit together and discuss ideas allowed them to help each other in a way that would not have been possible otherwise.
Shirley is one of the most positive uplifting people out there and not only did she bring encouragement on a weekly basis, but she offered real practical advice on how to get through it. Lezanne also really inspired positivity with her infectious laughter and never stopped offering help, support and training. The whole team was really phenomenal.
What advice would you like to give your fellow Recruiters?
As things get moving again, it’s important for us as Recruiters to keep to a high standard of ethics and abide by that code of ethics at all times. A lot of companies did not handle the lockdown well. Many employees were let go with no notice and very little communication and they are understandably much less trusting of people at the moment.
It’s important that we as Recruiters don’t lose the excitement of Recruitment. We shouldn’t start putting candidates forward just for the sake of making a fee because our businesses have recently taken a knock. The industry is going to be highly competitive in the coming months but it’s important to remember that this is not a race. We have a notoriously bad reputation and it’s important that we work hard to change that perception going forward.
We hope that you’ve started to see some real movement on your desk as the economy heats up this week.
The Placement Partner team has been feverishly busy! Between our usual operations we have also been working hard to make a positive contribution to the community through our webinars, interviews and informative content; building away at the fresh new system; and Supporting our clients in any way we can. Behind the scenes of all that, we also embarked on an internal team Gratitude Project, just to serve as a reminder of how very lucky we all are.
We put together a simple questionnaire and asked our team member just to answer the questions which really resonated with them.
We were really surprised to see that despite the fact that we have a very diverse team, coming from different family situations, cultural backgrounds and age groups, there were some remarkable consistencies in the things which we value and are grateful for.
It just goes to show you how much we have in common and how relatable our triumphs and struggles actually are. All it takes to realise this, is a little openness and sharing!
Here are some of our favourite responses and findings:
1.What are you most grateful for in the world?
Each one of our respondents mentioned family, friends and good health.
2.What have you learnt about yourself during this lockdown?
“I can live without things I thought were absolutely essential before. And that even if you think you are on empty, there is more to give.”
3.What new skills have you gained this year?
We’ve learnt everything from home-schooling to being more confident and a whole lot in between!
4.What positive changes have you seen in your life this year?
“I am about a thousand times less stressed out and anxious than I was before! Much more exercise, more sleep, healthier food, less drinking, more mindfulness & meditation.”
5.What do you like the most about this new way of life?
More compassion and kindness; More quality time with the family; And most importantly, less time in the traffic! lol
6.Who would like to thank for their love, help or support during these tough times?
“My hubby & kids for their patience and resilience, my mom for helping with homeschooling and for sure the Placement Partner team. If it wasn’t for you guys I would be in a far worse place in every part of my life – health, wealth and love.”
7.Do you consider yourself to be blessed/privileged to be who you are?
We had a unanimous YES!
8.What is one thing most of your friends/family love about you?
“Don’t worry, Mom will sort it out! LOL….” Nothing beats Mom Power!
9.Did someone do something nice for you today?
“Yes, my husband makes me tea and breakfast every morning #spoilt”
10.When last did you have a good hard laugh?
“Last week ….. testing Google Meet with some of the team and reading the captions!!!”
Today we bring you yet another interview with one of our wonderful team members as Shirley had a chat with Ntsiki Jantjies – Officially Ntsiki is our Receptionist but behind the scenes she assists and supports each and every member of the team in a variety of ways. An absolute pro at organising things and making sure that everyone is informed and well taken care of. Many of you know her by her friendly tone of voice, excellent telephone manners and warm bubbly personality!
Ntsiki sets a sterling example of how each and every team member can find a meaningful purpose in their role. She shares some advice on how to maintain your own well-being and a positive mindset in order to keep giving your best service to those around you.
In terms of your role, what does being a Receptionist mean to you?
For most people being a Receptionist means greeting people at the door and offering them a beverage while they sit in the waiting room but for Ntsiki it means something entirely different. She sees herself as the very first point of contact and understands that her interaction with each person sets the tone for the experience they have with the rest of the team and the company at large. Being the face of the brand, she strives to make a lasting, positive first impression.
As we all know, first impressions last!
How has your role and your work changed since the start of lockdown?
Most people in Support and Administration roles have felt like they were most at risk of losing their job to this crisis because staff members like Receptionists are often the first to be let go. Placement Partner values their staff very highly and have gone to great lengths to ensure that everyone feels safe in their jobs.
Initially there were a lot of worries about how she could take care of her kids at home, keep delivering her best service at work and keep supporting her team. She soon realised that she needed to ramp up her Time Management skills to overcome these challenges. Much more so than pre-lockdown, although it has been great to skip all the traffic!
How are you taking care of yourself so that you are able to take care of others?
“You can’t even laugh or offer any kind of sincerity if you aren’t feeling fulfilled within yourself.”
Ntsiki practices meditation and positive self-talk to ensure that her light is always shining at its brightest. She feels it is essential to keep reminding herself of her own value, filling her cup in order to offer the overflow to the team and their clients. Much like a bottle of champagne, there must be a shake up from within to produce a pop and an overflow of bubbles.
This is where Ntsiki cultivates her lovely bubbly personality and develops her fierce self belief. We all need to make sure that we are in a great mind space in order to give excellent service and support.
What are your top tips for taking advantage of the opportunities which lie ahead?
With the easing of the lockdown levels we know that things are going to start happening more quickly and there will be new and different opportunities out there. Here are Ntsiki’s top tips for making the most of them:
- Use this time to learn and empower yourself in order to be better prepared for any adjustments which may be needed in the future. Seek out knowledge and grow your skill set.
- Believe in yourself. When you believe in yourself it shines through in everything that you do and it shows up in your work. Believe that you can offer your best and you will succeed.
- Keep being awesome! Just keep shining and being your awesome self.
First off, you should get a firm understanding of your purpose in your role, up front. Ensure that your cup is full and that you have excess to give to others. There are many tools and practices that you can use to help you generate this fulfillment and share it with others.
Remember, you are all awesome, especially all our Support staff who make such a meaningful impact in the background and often don’t get nearly enough credit for it!
In this week’s interview, Shirley Anderson speaks to another member of the team to bring you more valuable insights. Calvin Beukes, Sales and Training Consultant at our Cape Town office, sets out to share some positivity and light as we, as a team, strive to encourage all South African Recruiters to KEEP GOING.
What has your biggest struggle been during the Covid19 Lockdown?
FRIDGE FEVER! lol
On a serious note, Calvin says he has found that working from home, distraction has been his greatest challenge in trying to be productive. It has become impossible to separate personal life and work life and there seem to be a million things going on all at the same time these days. The demands of our personal lives seem to be spilling over into our work, sometimes right in the middle of a Zoom call.
What have you found to be the most helpful thing in overcoming this challenge in particular?
Calvin has come up with what he calls the FFS strategy – Which is Faith, Focus and Support. In his opinion, those are the most important tools to help him keep going. Faith to carry on, even when the future seems daunting; Focusing on doing the small things right everyday; And having a great team at work who you can turn to for Support when things get tough.
It’s also important to remember all the wonderful positives we have to be grateful for. Although it is distracting and frustrating at times, we need to remember how lucky we are to be able to do what we love in the comfort of our own homes and enjoy all the extra time we have to spend with our families too.
As a Sales and Training Consultant with Placement Partner, how have you been actively supporting your clients and spreading the light at this time?
The main thing has been staying in contact. Many recruiters are feeling uncertain and don’t really know how to carry on working at the moment. We have been making an effort to get in touch and show those recruiters that Placement Partner enables you to keep sourcing great candidates and keep preparing for future placements. We pride ourselves on being available to our clients, whenever they need us and whatever their challenges may be.
What is your top tip to all recruiters on how to KEEP GOING?
There are a lot of opportunities out there. A lot of companies are doing well during this time and there is no reason why you can’t be one of them. Keep at it and don’t give up the fight. If you need any assistance or are having difficulty in any particular area then use the support which is available to you and get in touch with us. We have a wealth of experience, exposure to the market, and great insights which we would love to share with each of our clients.
Also, don’t lose sight of the fact that, as members of the Recruitment Industry, we are dealing with peoples’ destinies. Focus on the amazing impact that you have on the world around you and remember how much you are helping other people.
Don’t get lost in the busy world, rather focus on what is in your control and turn your attention to the opportunities, not the problems. And lastly, but most importantly, find your purpose amongst the noise too and remind yourself why you chose this remarkable vocation in the first place.
EQUIP YOUR RECRUITERS TO SELL BETTER AND MORE
Leading Sales expert Andy Preston brings his New Rules of Recruitment Selling to South Africa. This half-day power seminar, powered by Placement Partner, will help recruiters to understand how to adapt their sales approaches to meet the changing requirements and buying motivators of clients.
Delegates will learn:
- Why recruitment selling has changed & what to do about it
- How to differentiate yourself; avoiding “Sea of Sameness”
- How clients have changed the way they buy & what you need to do to effectively sell to them
- Business development call strategies that NEVER include “do you have any vacancies?” or other typical Recruiter-isms
- Positioning value not fees
- Countering the most common sales objections including “But everyone else is working at 10%”
This practical session is perfect for recruiters from across the agency spectrum. Delegates will leave feeling confident and better equipped to planning and executing sales, meaning 2016 should be their best sales year ever!
For a special price exclusive to Placement Partner clients of just R495 inclusive per person, you’ll equip your recruiters for success. Seats are limited so don’t delay, book now! Email email@example.com for a booking form today.
Want to know more about Andy? Click here
DURBAN – 04 NOV 2015
Hotel 64 on Gordon
08h30 – 11h30
JOBURG – 10 NOV 2015
Killarney Country Club
08h30 – 11h30
CAPE TOWN – 11 NOV 2015
Mowbray Golf Club
Mowbray, Cape Town
08h30 – 11h30
You might also be interested in the F5 Recruitment Owner’s Retreat – see below or click here
Following the Linx conference in Cape Town, which we co-sponsored, we were asked by many clients if there wasn’t something for recruiters happening in Joeys. Well, the good news is that we have teamed up with Natalie Singer of talent3sixty to bring you something special. Details below:
F5 Recruitment Owners Retreat. Presented by talent3sixty. Powered by Placement Partner. Join other like-minded business owners to make 2016 your best year ever.
The Recruitment industry is changing – daily!
Most SME Recruitment Business Owners are stuck, unsure how to adapt & move forward and make it BIG.
We know it’s difficult for you to take time away from your business. BUT we also believe that your business will benefit from a formal strategy session.
And we’ve created an SME-specific Recruitment Business Owners Retreat that will give you the chance to work ON, not just IN your business. Join a select group of like-minded business owners at the 2015 F5 Refresh Retreat.
Thanks to the great support of Placement Partner, we’ve also managed to secure UK recruitment sales expert Andy Preston (www.andypreston.com) to facilitate the sales strategy session at the retreat. Andy will help owners to rethink their sales plan and determine how best to empower & manage their consultants to ensure they achieve the required sales targets.
Every business owner will construct their own unique business blueprint that will help them ensure that they reinvent, refresh and reinvigorate their businesses, to make 2016 a fantastically successful and profitable year.
~ 2 nights single accommodation at the 4* Intundla Game Lodge & Bush Spa (30min outside Pretoria)
~ All meals (drinks for your own account)
~ Meet & Mingle Sundowners on Friday evening
~ 1.5 day Strategy Workshop including Sales Strategy session facilitated by UK Recruitment Sales expert, Andy Preston
~ 2016 Blueprint for your Recruitment Business including various tools & templates
~ 1-hour follow-up consultation to finalise your unique business 2016 Strategy & Action Plan
~ Network with other like-minded Recruitment Business Owners
~ Invite to 3 quarterly review luncheons in 2016 (to keep you on track & held accountable)
~ Opportunity for Natalie Singer to facilitate an onsite half-day workshop with your team to explain, gain buy-in for the implementation of your 2016 strategy
All of this value for just R5995.00 (inc VAT) per person. Placement Partner clients get a reduced rate of R4995.00 (inc VAT) per person.
Additional delegates from the same company can be accommodated at a reduced rate from just R2995 (inc VAT) per person sharing. Seats are limited so contact us today to book yours!
Tel: 084 450 5196 or firstname.lastname@example.org
*Update: Race report available, see below*
Parallel Software are proud to announce that we will be fielding a team for the Quantum Leap 250km unsupported adventure race to be held in Southern Namaqualand and the Northern Cederberg regions at the end of August.
Adventure Racing is a multi-disciplinary sport which pushes the boundaries of what can be considered normal in endurance racing. Each race is a once-off event and the checkpoints are placed on the course by the race director beforehand and retrieved afterwards, leaving no trace that there even was a race. The ultimate endurance sport, it tests bodies, minds and team dynamics to break point.
On this expedition race, mixed-gender teams of 4 will hike over 100km, use mountain bikes to traverse 160km+ of rugged terrain, abseil down cliffs and waterfalls up to 90m high and brave grade 4 rapids on a white water section. They will navigate their way across vast tracts of remote countryside in a non-stop race to collect checkpoints, sleeping only when necessary and ultimately end up where they started several days prior, completing a giant loop in the beautiful veld full of desert flowers and geological wonders.
Team First Ascent PlacementPartner.com consists of Kobus Steenekamp, Christine Woods, Murray Crichton and our own Ronald Jessop (captain). We wish them well on their endeavour and we will be following the live satellite tracking with interest as they make their way around the course for 3 days and nights starting from 23 August 2012 near Vanrhynsdorp. For more information on the race, click here: http://www.quantumadventures.co.za/page-content.php?pageid=77Link to article in Do It Now magazine Link to report on South Africa’s Adventure Racing website www.AR.co.za